Best service department ever

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On 9/12 I called the service department requesting a service quote on my daughters vehicle. I was connected with a older lady named Sue.. If I'm not mistaking (didn't speak loud enough) I had several question when it came to repairs and scheduling availability. It seemed as if she was in a rush and couldn't speak. I then put me on hold for over 11 minutes. Someone else picked up the phone ( didn't get the name- it wasn't given) I explained why I was on hold and then I was placed back on hold for yet another 6 minutes. I was told that Sue left for the day and that she would return my call the next day. To my surprise "NO CALL" I decided to call back and I was connected to an associate ( YET AGAIN NO NAME) Is it really that nerve wrecking to provide a name? No common courtesy what so ever! but I explained the lack of initiative and follow-up from Sue and provided the information requested and the gentleman responded "This is the parts department, "I wouldn't be able to answer that for you" Its quite obvious that this dealer has no commitment to its customers,After getting the run around .. I was connected with your Service Rep Ashley (WHO SPOKE CLEARLY) I Ashley was extraordinarily helpful from the beginning to the end of the phone call. She made my day! Now that's service! I really appreciated her level of customer service and would definitely recommend anyone and everyone to her.I am a small business owner and know customer service in and out but nothing will justify Sues/Gentleman's (Parts) lack of customer service. If it was up to myself I would have Sue and "The Others" take notes from Ashley! I would have given your dealership an 1 star but Ashleymade a difference. I sent you something as an appreciation. Ashley Keep doing what your are doing!!!WHAT AN ASSET!!!!!!!!!!!!!!!!!Thank You

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I went to 3 Mercedes dealerships. Flemington, Bridgewater, and Princeton. Flemington was leaps and bounds better than the other 2. I interfaced with Melanie Schrimpe on the Sales side and it was refreshing meeting the Sales Manager George Wilkening. Both were a pleasure to deal with. They don't pressure you or sway your opinions. They just listen and execute. These are the types of people I do business with.... I would suggest the other Sales Managers follow George's way of running a dealership. Extremely organized. They had specific sections for each make and model. The other Dealerships made me walk in circles for an hour trying to find a specific make, with no real order or structure. Not ideal or a good use of anyone's time. They are willing to go the extra mile. George and Melanie stayed late with me to get me the car I wanted. They also stayed 2 hours after closing time on a Saturday to ensure they could have me drive it off the lot. Doesn't get better than that. I would highly recommend this dealership to anyone looking for a Mercedes. Message me if you have any questions. Thanks again to the Flemington Mercedes family. See More

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